I am quite reluctant to give my card number on the Internet. May I give
it using a different way ?
How can i find a software ?
I want to buy a software on Telechargement.fr, but I noticed that the size of
the downloadable file is very big. The download process would take hours.
What can I do ?
We advise you to take a backup copy with your order. With this solution, the
main advantage is that you will be able to format your hard disk and install
the software after.
For big products such as Winphone Suite or Norton Internet Security, Telechargement.fr
offers the CD-ROM. You can find this detail in the product description.
I just have ordered my software, but I did not receive yet my email confirmation.
What is the reason ?
When I enter my my email and my access code, an error message appears:
“Sorry, you are not in our database”.
Why do I have this message even if I paid my software?”.
I just have ordered my software, but I do not know where I can download it. What can I do?
I just have received my backup copy, but I still cannot download the software.
What is the solution ?
What is the download manager ?
Go to the download page : www.softgallery.fr/tele.html
During the install process, I have been asked to enter a serial number (or license
number), where can I find it?
I just have bought a software, but after the installation, I still have
a message informing me that I am still using a trial version. What is
the problem ?
I am using Reverso Express and I can only translate in one way. Is that
During the registration process with BVRP softwares (Winphone,
Phonetools, Winphone Suite, etc.), I've got a message notifying
me that the number is invalid. Why ?
I don't have the Panda update codes
Why all the pop-up are not supressed in P-SPHERE?
How do I upgrade to another edition of Windows 7 by using Windows Anytime Upgrade ?
Windows Anytime Upgrade will only allow upgrades from a 32-bit version to a 32-bit version or from a 64-bit version to a 64-bit version. You can't upgrade from a 32-bit version to a 64-bit version with Windows Anytime Upgrade, for example. For more information about 32-bit and 64-bit versions of Windows, see 32-bit and 64-bit Windows: frequently asked questions.
How do I contact Microsoft technical support?
Via the support website: http://support.microsoft.com?ln=en
By phone: 0044 870 60 10 100 (Call charges will apply. Please contact your service provider for details.)
How do I contact Nexway customer service?
The e-mail address you used when purchasing your product will be your login for any communication with our team.
Who is Nexway?
What are cookies?
What is the Digital Locker account?
- access the purchased product and its activation code
- order a backup DVD
- find billing information
- access a help section specific to Microsoft products.
Will I receive my software on DVD in the mail?
Downloading software has the benefit of making your favorite Microsoft products available in just one click, 24 hours a day, 7 days a week! And if you lose or change your computer, simply log into your Digital Locker account to find your software
Can I burn software that I've purchased?
What is the "DVD backup"?
Lost data, a different computer... This service will make life easier by guaranteeing you permanent access to your software.
The DVD backup option is available only for Windows 7.
I made a mistake when choosing my product. Can I cancel my order?
What is downloaded software?
Does the software download quickly?
Is my PC compatible?
When and how will I receive my order?
What is a “backup DVD”?
How do I place an order?
What payment methods are available?
How soon will I receive my order?
Why was my credit card payment rejected?
I am trying to place an order, but my shopping cart is empty. Why is this happening?
How can I contact Nexway’s customer service?
What is downloading?
Is downloading fast?
Is my computer compatible?
What is a "backup DVD"?
How to order?
What are the payment methods?
How quickly will I receive my order?
My credit card payment doesn't work, what should I do?
I would like to order but my cart is empty.
What is Nexway?
How can I contact Nexway customer service?
What is a download manager?
What happens if I lose the software I purchased?
How do you get the code to activate the software purchased?
What is the Digital Systran account?
Can I copy the purchased software?
How can I contact Systran support ?
Some files are corrupted during installation.
I was asked for a disc or missing files during the install, why?
Which Avast product to choose ?
What is downloading ?
The main advantages of downloading are :
Downloading allows you to obtain software easily, conveniently and legally in just a few clicks!
The full instructions for completing the transaction are displayed on the screen.
Credit Card transactions are processed via Global Collect secure system, a financial services provider recognized by all European banks. Payment is processed securely with SSL technology, the most widely used worldwide. This guarantees that your bank data is fully encrypted and protected. We accept all major credit cards.
How to obtain the purchased Avast’s license ?
Can I burn on a CD or a DVD the purchased software ?
I have not received an order confirmation.
How may I contact Avast Technical Support ?
How to install Avast ?
How to upgrade Avast 5.x to Avast 6.x ?
Is it necessary to uninstall my old anti-virus ?
How to activate my license in avast! Pro Antivirus or avast! Internet Security ?
AAVM system detected an RPC error
Unable to insert license file. The system cannot find the file specified.
What is the Backup DVD ?
Which payment methods do you accept ?
Payment is processed securely with SSL technology, the most widely used worldwide. This guarantees that your bank data is fully encrypted and protected. We accept all major credit cards.
How to obtain the purchased license ?
How may I contact IObit Technical Support ?
How to install a IObit software ?
Is it necessary to uninstall the previous version first ?
What is the Extended Download Service?
What is a BackUp DVD?
How do I change my billing and/or shipping information?
What payment methods can I use?
Should I use spaces or dashes when I enter my credit card number?
Does my billing address have to match the address on file with my credit card?
Why is my credit card being rejected?
How is my order processed?
When will my credit card be charged?
What is my order status?
How will the charge show up on my credit card?
Can I order without a credit card?
Do I have to pay sales tax?
How do I get a copy of my invoice?
Has my order shipped?
How do I get my tracking number?
Do you ship to my country?
I live outside the US. Do I have to pay customs fees?
When will my backorder ship?
Can I change my shipping address?
Can I change my shipping method?
How do I download my purchase?
Where should I save the download file?
What will happen when I download?
What should I do after I download?
What if the download stops before it completes?
I finished downloading my purchase. Where was the file saved?
How can I re-download software that I have already purchased?
How do I get a physical version of my downloaded product?
How do I get my serial number or unlock code?
What do I do if my serial number or unlock code is not working?
What is your refund policy?
How to do I exchange defective media?
How do I request a refund?
How do I cancel my order?
When will my credit appear on my credit card?
Is the software sold here legally?
Can I be sure the software is virus free?
Why do I need to set my browser to accept cookies?
Are cookies a security risk?
How do I set up my browser to accept cookies?
Software asks for activation every time I launch?
What is Softwareload?
What do I get, if I buy a program?
Can't find the product you are looking for?
How can I create a customer account on Softwareload?
I forgot my password, what can I do?
How do I change my account information?
How can I change my password?
How can I opt in or opt out from your newsletters?
Softwareload.com offers two subscriptions:
How can I delete my account?
How do software downloads work?
The main advantages are:
Downloading your software means easy and fast delivery and the best and safest user experience possible!
Is it fast to download my program?
Where do I find my installation files and licence keys?
What happens if my download is interrupted?
How can I activate my software?
Can I install my software on more than one PC?
Why can I no longer download my program?
Which payment options do you offer?
How do I redeem my coupon or promocode?
The purchase process was interrupted, what do I do?
My payment has not been accepted, what can I do?
What is a Backup DVD?
Where can I buy the Backup DVD?
Can I order a Backup DVD for every product?
My DVD is broken, what can I do?
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